Effective Date: November 22, 2024
At PrimeLyfeMD, we are committed to protecting your privacy and safeguarding your personal health information. This privacy policy describes how we handle your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. By using our services, you consent to the practices described in this policy.
1. How We Treat Your Protected Health Information (PHI)
PrimeLyfeMD respects the confidentiality and privacy of your Protected Health Information (PHI), which includes any information about your health, treatment, and healthcare services provided. We collect and use PHI only for purposes related to your medical care and in accordance with applicable law.
We may collect the following types of PHI:
- Personal information (e.g., name, address, date of birth)
- Medical history, diagnoses, and treatment details
- Lab results and prescriptions
- Billing and insurance information
We use this information to:
- Provide medical treatment and services
- Process billing and insurance claims
- Communicate with you about your care and treatment
- Improve our services and ensure compliance with medical regulations
We do not share your PHI with unauthorized individuals or third parties without your consent, except where required or permitted by law (e.g., for public health purposes or as required by a court order).
2. Patient Rights Regarding Protected Health Information (PHI)
Under HIPAA, you have the following rights concerning your PHI:
- Right to Access: You may request and receive a copy of your medical records and other PHI we have on file.
- Right to Request Corrections: You may request corrections to your medical records if you believe any information is incorrect or incomplete.
- Right to Request Restrictions: You have the right to request restrictions on how we use or disclose your PHI, although we are not required to agree to all requests.
- Right to Confidential Communications: You may request that we communicate with you in certain ways or at specific locations (e.g., by email, phone, or postal mail).
- Right to Receive a List of Disclosures: You can request a list of the instances where we have disclosed your PHI, except in certain situations where disclosures are exempt.
- Right to File a Complaint: If you believe your privacy rights have been violated, you can file a complaint with PrimeLyfeMD or with the U.S. Department of Health and Human Services (HHS).
3. Contact Information for Privacy Official
If you have any questions or concerns about how we handle your PHI, or if you wish to exercise any of your privacy rights, please contact our Privacy Official:
Anand Mehta
Privacy Officer
Email: admin@primelyfemd.com
Phone: 916-629-4443
Address: 5170 Golden Foothill Parkway, El Dorado Hills CA 95762
We will respond to your inquiry or concern in a timely manner, in accordance with applicable privacy laws.
4. How We Protect Your Personal Health Information
PrimeLyfeMD takes extensive steps to safeguard your PHI:
- Encryption: All communications involving your health information, including video consultations and messaging, are encrypted using industry-standard security protocols.
- Access Controls: We limit access to your PHI to authorized personnel only. Our staff undergoes regular training on HIPAA compliance and data protection.
- Secure Storage: Your PHI is securely stored in our HIPAA-compliant electronic health records (EHR) system.
We also employ data backup procedures to ensure your information is safe in case of a system failure.
5. Changes to This Privacy Policy
PrimeLyfeMD reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically for any updates.
6. Acknowledgment of Receipt
By accessing our services or using our telemedicine platform, you acknowledge that you have read and understand this Privacy Policy and agree to the terms and conditions outlined herein. If you have any questions or need further clarification, please contact us at the details provided above.
